We sincerely hope you enjoy your THE HUST SHOP, but we understand that sometimes customers change their minds. Please read our newly updated policies below before placing your order to ensure there are no surprises with processing any changes, cancellations, or returns.Changes and cancellations
If you need to make a change to a confirmed order, please contact our customer care team within 24 hours from receipt of your order confirmation email.
You can reach us at firstname.lastname@example.org In most cases, we’ll need to cancel your original order and place a new one.
Returns & Refund Policy
If you’re not happy, we’re not happy. That’s why THE HUST offers you a hassle-free returns policy.
We gladly accept returns of unworn and unused merchandise within 60 days from the date of order delivery (as recorded by the shipping provider), including custom sized and custom styled garments. Due to the COVID-19, it is possible that you find it harder to make returns as quickly as you would like. So we are extending the time allowed for sales returns from 60 days to 90 days. However, we do not accept items that are altered locally once delivered.
You may select one of two ways to receive your refund:
- A refund of the item purchase price, made in the original form of payment.
- Gift Card – this is store credit for the following: the item purchase price, any relevant customization fee, and the shipping fee associated with the returned item(s)
Please note that we will not accept returns of face masks
Please note that we do not offer exchanges. If you are not satisfied with your garment(s), please return your item(s) and place a new order & feel free to mention any changes that we should take into account from your previous order.
Note: The Hust reserves the right to provide only cash refunds per the cash return policy above and not through a Gift Card to any customer, based on the return and purchase history of the customer.
We will process your refund within 7 business days from the date of receipt of your returns at our facility. Please note that depending on your credit or debit card company, it may take additional days after your credit is applied for it to post to your account.
Please note that if you choose to receive your refund via the original form of payment, you will not be reimbursed for any customization fees or original shipping and handling fees. Discounts availed through a gift coupon, special offer or any other promotional offer will be deducted while processing refunds.
Gift Card: For orders purchased with a Gift Card, your refund will be applied to the same Gift Card or a new Gift Card will be issued. Returned items purchased with a Gift Card are not eligible for a cash refund.
Overstock: Return of Overstock will only be refunded in the form of a Gift Card valid for one year. Please note, shipping costs incurred for Overstock will not be refunded
Preparing your return – Please initiate your returns online through the following steps::
- Contact THE HUST at email@example.com and we will take care of it from there.